f. a. q.
Business OPERATING Hours
SHIPPING + HANDLING
RETURNS + EXCHANGES
PROCESSING SHIPMENTS
B. O. h.
OPEN: Monday - Thursday
9am-5pm
CLOSED: Friday - Saturday
* PLEASE NOTE NO ORDERS WILL BE PROCESSED DURING THESE HOURS, IN OBSERVANCE OF THE SABBATH.
S + H
-
Please allow orders to be processed between 7-14 business days
-
Expedited shipping is available for an additional fee.
-
Once your order is shipped a confirmation email and tracking number will be sent to customers with an estimated delivery date.
-
All shipments are processed through USPS.
-
Please note we are not responsible for mail carrier delays / lost packages.
-
HIDDEN JULES is not responsible for packages that have been reported as delivered. We DO NOT ISSUE REFUNDS OR CREDITS for packages that is confirmed delivered by carrier.
R + E
-
Unfortunately due to the nature of our products we do not offer refunds.
-
To be eligible for a exchange , please contact us within 2 business days of receiving your product. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
-
Items that are eligible for returns are those broken upon arrival, unable to use or wear.
(Shipping Returns will be at customers expense).
-
Return requests that have not been submitted within 3 days of delivery will not be accepted.
-
All returned shipments will be at buyer's expense & initial shipping cost for purchase is non-refundable.
-
For ALL Handmade items please allow 7-14 business days for custom orders.
-
To Process your order, your shipping address MUST match your billing address. HIDDEN JULES reserves all rights to cancel and refund your order if the shipping address does not match your billing address.
-
Please expect delays during Holidays as shipments may take longer to be delivered.